When will my subscription end?

Your current subscription service will end on 31st Dec 2023. Therefore you will no longer be charged after this point or be able to order replacement supplies, as you currently do.

If you wish to continue to buy Brother Original inks and toners, you’ll need to visits our webshop here (www.brother.co.uk/supplies). You can then use the discount code we’ll send you via email when you purchase online.

When does the subscription start and when do I get billed?

The subscription and billing cycle starts on the date you order your printer. You will be charged every month at the beginning of the billing cycle.

How do I recycle used cartridges?

Recycling used cartridges is an important part of EcoPro. By returning your used supplies to Brother, you help to minimise the amount of waste going to landfill. You can find out the best way to do this on our Recycling page.

If you have any issues with your printer or supplies, or require any downloads for your device, please visit the following page: technical-support

How do I contact Brother for EcoPro support?

If you have a billing enquiry or require other subscription support, please go to:

https://www.brother.co.uk/support/contact-us/technical-support

 

Complaints

Should you wish to complain to Brother on any element of the EcoPro service, please see the attached form here for further details.

When is the best time to order my supplies?

We want to make EcoPro as sustainable as possible. That means the most environmentally friendly time to order supplies is when your device is displaying the ‘toner low’ warning. This reduces the risk of wastage and unnecessary shipments.

What if I want to order extra supplies?

If you print over your included allowance, you can order your next supply early paying a top up fee.

The top up fee will be calculated based on how early you order the supply compared to the date you would normally be entitled.  The cost and date will be clearly shown in the EcoPro Portal and if you choose to go ahead, the cost will be added to your next monthly payment.

For example:

• Your subscription will be delivered with a mono device on a 12-month minimum term 6,000  page* subscription that comes with a 3,000 page* toner.
• You can then order your next 3,000 page⁴ supply any time after the first 30 days of your subscription via the EcoPro Portal.
• If you run out of supplies before the end of your minimum term, you can simply order the supplies through the EcoPro Portal and pay a top-up fee.
• If this happens in the 12th month of your subscription, you can order the supply you would be entitled to in month 13 early, and pay the top-up fee, rather than buying a new supply outright.

*Page subscriptions quoted are based on estimated supply yields, which can vary for a number of reasons, such as: the volume of letters, numbers, characters and images printed on each page. Further information on how printer manufacturers estimate page yields can be found here:

• ISO/IEC 19752 for mono laser
• ISO/IEC 19798 for colour laser
• ISO/IEC 24711 for ink
  
  

How do I know when I am due supplies as part of my subscription?

• You can order your first included supply 30 days after the start of your subscription
• You can only order supplies of the same colour once per month
• There are separate entitlements for mono and colour supplies
• You don’t have to pick equal amounts of each colour. For example, if you’re entitled to 6 colour toners you could pick 1 magenta, 1 yellow and 4 cyan.
  

 

* The included pages and the expected page yield of Brother supplies are calculated in accordance with ISO/IEC 19752 for Mono Laser, ISO/IEC 19798 for Colour Laser and ISO/IEC 24711 for Inkjet.

How do I cancel my EcoPro subscription?

Your current subscription service will end on 31st Dec 2023. Therefore you will no longer be charged after this point or be able to order replacement supplies, as you currently do.



Cancellations are effective from the end of the monthly billing cycle. Cancelling before the end of the minimum term, you will be charged for the remaining period. Full terms and conditions for EcoPro are here.